FAQs


We at Shezzles are dedicated to serve you in providing you with the best customer service possible. We have broaden and made our connections with you easier and more convenient by providing you several contact information. You'll also find the answers to some common questions below.

More About Us
  • Who we are.
Shezzles is an online dessert-in-a-jar store. Please read our About Us page to know more about us.
  • Do you have items that are on hand and are ready to buy? 
All desserts and cakes are made to order to guarantee the freshness of our products. We don't have on-hand items ready for sale unless otherwise we announce it. As we always say, EARLY BOOKINGS ARE HIGHLY ENCOURAGED. Kindly give us at least 7 DAYS NOTICE for reservations on regular days to avoid schedule conflict. And please, NO RUSH ORDERS since all goods are made to order (thoroughly sterilized, carefully baked, meticulously assembled, and intricately packaged).
  • Where is your store located?
We don't have a physical store address. We are an online store based in Silay City, Philippines.
  • Where is Silay City?
Silay City (click on the link to show the map) is located in the Western Visayas area, a province of Negros Occidental, Philippines. Its neighboring cities are Bacolod, Talisay, and Victorias.
  • How do I contact you? 
You can contact us via text, email, Viber or private message on Facebook. Please see our About Us page.

Food Items
  • What products do you offer? 
We sell custom-made cakes, cupcakes, and desserts in jars and other pastries.
  • How much are your cakes and desserts?
Customized cake prices vary on the size, number of tiers, and design. If you have a reference design, you may send it through our Facebook page for quotation. For other customized dessert items, we provide price list for each.  *Prices are subject to change without prior notice.
  • DESSERTS IN JARS
    • How long do desserts in jars last?
Desserts in jars especially those that contain custards  are good up to 3-4 days when kept refrigerated. Other desserts like chocolate cake can last up to 1 week. You may keep them in the freezer for longer storage.
    • How big are your jars?
We use 200ml glass jars in all desserts in jars. We now also have 150ml glass jars exclusive for party favors (weddings, birthdays, christening) with a minimum order of 30 pieces.
    • Are they safe for use?
Your health is of primary importance to us. We make sure that each jar is washed and sterilized thoroughly before using to ensure the cleanliness and safety of the food you eat.
    • What else is included when buying an item?
All 200ml jars come with a disposable wooden spoon. No spoon is provided for 150ml jar. However, you may also request for a spoon as an add-on.
    • How much should the minimum order be?
If your location is within the range of Bacolod, Silay, or Victorias, you may order at least 1 dozen of 200ml jar per flavor or 30 pieces of 150ml jar. If you're from other location (e.g. Manila, Cebu, Davao, Dumaguete), we require you to have a minimum order of 20 pieces 200ml jar or 30 pieces of 150ml jar.
    • Do you have a menu for desserts in jars to choose from?
For flavors and price list, kindly message us through our Facebook page.


Buyer's Guide
  • How do I navigate the site? 
To navigate our website, simply click on a category you might be interested in. Categories are links located at the top beside "Home" tab. Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact us for assistance.
  • How do I place an order?
You may place your order by doing one of the following:

Send us the following details:
  • Complete Name
  • Contact Number
  • Order Items and Date needed
  • Can I change my order, quantity of order, or cancel my order?
You may change an item or quantity or cancel an order 7 days before the date of event. Once payment has been made, no cancellation or changes shall be accommodated. Order is considered final once payment is received
  • Do you offer services such as dessert table for parties?
We thrive to grow and expand. And as part of our growth, we love to explore and venture on new products and services that we think we are capable of offering to our customers. We can definitely consider such requests so we can offer you the best possible customer service. We are flexible. :-)

Payment
  • Should I pay first before receiving my orders? 
If you're located within the range of Bacolod and Silay, we accept cash on  delivery (COD) on a case-to-case basis. If you're living outside of Bacolod, we request you to settle your payment first so we can reserve you a slot.
  • How do I pay for my orders?
You may settle your dues or pay at least 50% of the total amount on or before due date to avoid cancellation of booking. For bulk orders, we require down payment of at least 70% on or before due date.
We accept payments through BPI or BDO deposit/online transfer, money remittance centers (e.g. Palawan, M Lhuillier, Western Union), or through personal meet ups. Unless a deposit is made, everything is hypothetical.
  • Do you accept credit card payment?
Unfortunately, we do not accept credit card payment as of now. However, we do accept PayPal payments and PayPal accepts major credit cards. *Subject to additional charges.
  • I need a copy of my receipt as proof of payment.
No problem! We will send you an official receipt/invoice as per request. Payments made via PayPal will automatically generate a receipt of your payment and is sent to your email. Your copy of deposit slip or screenshot of verified transfer made through bank deposit or online transfer also serve as your proof of payment.

Packaging, Shipping & Delivery
  • How can I receive my orders?
For customers living within the range of Bacolod and Victorias (delivery charge may apply), we can meet up at the agreed venue.
  • Do you accept orders placed outside of the Philippines?
As of now, our products are only available for Philippine residents. We are still working on shipping worldwide. We will let you know once we are ready to ship worldwide. ;-)
  • How much does the shipment cost (Re: Desserts in jars)?
Shipping fee costs around P300 and/or depending on your location, weight and dimension of your package; charges will be shouldered by the customer.
  • How are my orders shipped (Re: Desserts in jars)
Your orders are shipped through air courier service, usually via AP Cargo or LBC. We can also deliver the goods by land via Ceres Bus Liner to some parts of Negros Occidental and Negros Oriental.

For other locations that may not be covered by AP Cargo or LBC, we will try our best to send your package through other couriers available at your location that accept perishable goods and can deliver them within 24 hours.
  • How do you handle the packing of my items (Re: Desserts in jars)? 
From here, desserts in jars are frozen and packed in a carton box stuffed with styro and bubble wrap to help insulate the temperature while traveling. However, if you have special instructions or add-ons for packaging, please do contact us for arrangement; it may incur additional expense. As your package is in transit, your cakes will be in a thawed state. Once you receive your goods, refrigerate them immediately.
  • Are all items applicable for shipping (Re: Desserts in jars)
There are selected items that are available for shipping. Other items that contain cream and custard are very delicate and are not applicable for long distance travel as they cannot withstand shipment and might be easily deformed, melted or spoiled during transit. Shezzles is not liable for any damage as the items being shipped from here are intact, tightly packed, and properly labeled as fragile and perishable. We will do our best to work closely with our courier to maintain your items in good condition.

Return Policy
  • Do you accept return and exchange of items? 
Unfortunately, we do not accept return or exchange of items once purchased.
  • What do I do if my order is incomplete, incorrect, or damaged?
If your order is incomplete, or incorrect, please contact us via Facebook. For damaged orders, please also contact us so we can inform our courier.
  • What do I do if I am not happy with my order?
You may message us thru our Facebook page and give us your review why you're not happy with your purchased goodies. We accommodate any feedback so it may help us improve our products. Since we do not want any unsatisfied customers, we can arrange as to what we can offer for compensation (e.g. replacement, freebies).
  
 Rewards, Gift Cards & Discounts
  • How can I receive rewards?
Loyal and valued customers and those who have accumulated orders of at least worth P15,000.00 can receive rewards in various forms. We may send customers free gift cards or coupons or it may also be some souvenir items. :-)
  • Do you give discounts for volume orders?
Yes, definitely! Discounts for volume orders is a way to make sure you get the best price possible when buying in large quantities (minimum order size of 40 pieces to be considered as bulk order). What to do? You simply inform us of your desire. And based on your order size, we will extend the best price possible to you as a valued customer of Shezzles.